We Do Wellbeing Limited - Privacy Notice

We Do Wellbeing Limited takes the protection of your privacy very seriously. This Privacy Notice provides details of the personal data we collect from you, what we do with it, how you might access it and who it might be shared with.

Our Contact Information (Miss D Mitchell)

Lyndale

North Lane

Wellwick

Hull

East Yorkshire 

HU12 0SH

Company Email: hello@wedowellbeing.co.uk

What we do with your personal data

We process personal data only for the purpose for which they are collected. The purpose is dependent on the contractual services we have with you. If you register with us, then we use this personal data for the provision of the service or the performance of the contract. We may use your personal data for other similar purposes, including marketing and communications, but that will only occur in the case we have your consent or another legal justification for doing so. From you or from associates, we process and retain personal data for the following purposes and periods, with the applicable legal basis.

What personal data do we collect?

If you use our services, personal data is required to fulfil the requirements of a contractual or service relationship, which may exist between you and our organisation.

The personal information we collect might include your name, address, telephone number, email address, your National Insurance number and/or your bank account details.

How is your information used?

In general terms, and depending on which services you engage us to deliver, as part of providing our agreed services we may use your information to:

• Contact you by post, email or telephone
• Verify your identity where this is required
• Understand your needs and how they may be met
• Maintain our records in accordance with applicable legal and regulatory obligations
• Process financial transactions
• Prevent and detect crime, fraud or corruption

Who might we share your personal data with?

To maintain and improve our services, your personal data may need to be shared with an associate. We may be mandated to disclose your personal data in response to requests from a court, police services or other regulatory bodies. Where feasible, we will consult with you prior to making such disclosure and, in order to protect your privacy, we will ensure that we will disclose only the minimum amount of your information necessary for the required purpose.

We will not sell or rent your information to third parties. We will not share your information with third parties for marketing purposes. Any staff or associates with access to your information have a duty of confidentiality under the ethical standards that this firm is required to follow.

Third party service providers working on our behalf

We may pass your information to our third party service providers ie associates for the purposes of completing tasks and providing services to you on your behalf, when we use third party service providers, we disclose only the personal information that is necessary to deliver the services.

How can you access and update your personal data?

Keeping your information up to date and accurate is important to us. We commit to regularly review and correct where necessary, the information that we hold about you. If any of your information changes, please email or write to us, or call us using the "contact information" noted below. 

If you would like to make a request to see what personal data of yours we might hold, you may make a request from our company website.

Where you have previously given your consent to process your personal data, you also have the right to request that we port or transfer your personal data to a different service provider or to yourself, if you so wish.

Where it may have been necessary to get your consent to use your personal data, at any moment, you have the right to withdraw that consent. If you withdraw your consent, we will cease using your personal data without affecting the lawfulness of processing based on consent before your withdrawal.

How do we look after personal data

We limit the amount of personal data collected only to what is fit for the purpose, as described above. We restrict, secure and control all of our information assets against unauthorised access, damage, loss or destruction; whether physical or electronic. We retain personal data only for as long as is described above, to respond to your requests, or longer if required by law. If we retain your personal data for historical or statistical purposes we ensure that the personal data cannot be used further. While in our possession, together with your assistance, we try to maintain the accuracy of your personal data. Security precautions in place to protect the loss, misuse or alteration of your information

Whilst we strive to protect your personal information, we cannot guarantee the security of any information you transmit to us, and you do so at your own risk. Once we receive your information, we make our best effort to ensure its security on our systems. Where we have given, or where you have chosen, a password which enables you to access information, you are responsible for keeping this password confidential. We ask you not to share your password with anyone. Your data will usually be processed in our offices in the UK. However, to allow us to operate efficient digital processes, we sometimes need to store information in servers located outside the UK, but within the European Economic Area (EEA). We take the security of your data seriously and so all our systems have appropriate security in place that complies with all applicable legislative and regulatory requirements.

Your choices

We may occasionally contact you with details of any changes in legal and regulatory requirements or other developments that may be relevant to your affairs and, where applicable, how we may assist you further. If you do not wish to receive such information from us, please let us know by contacting us as indicated under "contact information" below.

Your rights

Access to your information: You have the right to request a copy of the personal information about you that we hold.

Correcting your information: We want to make sure that your personal information is accurate, complete and up to date and you may ask us to correct any personal information about you that you believe does not meet these standards.

Deletion of your information: You have the right to ask us to delete personal information about you where:

• You consider that we no longer require the information for the purposes for which it was obtained
• You have validly objected to our use of your personal information - see "Objecting to how we may use your information" below
• Our use of your personal information is contrary to law or our other legal obligations
• We are using your information with your consent and you have withdrawn your consent - see "withdrawing consent to use your information" below.

Restricting how we may use your information: In some cases, you may ask us to restrict how we use your personal information. This right might apply, for example, where we are checking the accuracy of personal information about you that we hold or assessing the validity of any objection you have made to our use of your information. The right might also apply where there is no longer a basis for using your personal information but you do not want us to delete this data. Where this right is validly exercised, we may only use the relevant personal information with your consent, for legal claims or where there are other public interest grounds to do so.

Objecting how we may use your information: Where we use your personal information to perform tasks carried out in the public interest then, if you ask us to, we will stop using that personal information unless there are overriding legitimate grounds to continue.

Withdrawing consent to use your information: Where we use your personal information with your consent you may withdraw that consent at any time and we will stop using your personal information for the purposes for which consent was given.

Please contact us on our website if you wish to exercise any of these rights.

Changes to our privacy notice

We keep this privacy notice under regular review. Paper copies of the privacy notice may also be obtained from hello@wedowellbeing.co.uk

This privacy notice was last updated in October 2020

Contact information

hello@wedowellbeing.co.uk

Complaints 

We seek to resolve directly all complaints about how we handle your personal information but you also have the right to lodge a complaint with the Information of Commissioners at 

Information Commissioner's Office

Wycliffe House 

Water Lane

Wilmslow 

Cheshire 

SK9 5AF 

Telephone - 0303 123 1113 (local rate) or 01625 545 745

Website: https://ico.org.uk/concerns